1 Core Rule

Due to cross-border long-distance transportation and international logistics costs, we do not support 7-day free return without reason for all finished saw blades, power tools and hardware consumables sold on xiaoarrow-sawblade.com. Please confirm product specifications, model parameters and applicable scenarios carefully before submitting orders.

2 Qualified Return & Refund Scenarios

Only the following situations caused by our factory production quality problems support return, replacement or partial compensation application：

1 Products received with obvious factory defects, cracking, deformation or functional failure under normal use conditions

2 Goods mismatch with the model, quantity confirmed in your formal order

3 Severe damage caused by our improper packaging during shipment (needs to provide unboxing video + clear defect photos as proof within 48 hours after parcel signing)

3 Application Process

1 Send detailed problem description, unboxing videos and product defect pictures to our official mailbox xiaoarrow8899@gmail.com within 48 hours after receiving goods

2 Our technical team will complete the verification within 3 working days and feed back the processing plan (reissue goods / partial payment refund / product replacement)

3 For approved returned goods, the buyer needs to send products back to the designated warehouse address at their own cost; we will arrange new delivery after receiving and inspecting returned items.

4 Non-Returnable Range

1 Man-made damage, scratch, wear caused by incorrect installation, improper operation or violent use

2 Normal wear and loss of consumable saw blades in actual working use

3 Orders more than 48 hours after the customer signs for the package without valid proof

4 Discounted promotional goods, customized size & logo engraved products

5 Refund Method

The approved refund amount will be returned via the original payment channel within 7 working days after both parties complete the processing procedure.